How long should it take?

[only1genevieve]

I ordered two AG outfits more than two weeks ago... The Western outfit and the yoga outfit. Well, my credit card has been charged, but the package is yet to arrive! I have an order confirmation number, but I was never e-mailed like the lady told me I would be (I ordered online). What should I do? Should I call CS? Since when has delivery taken so long?

[monimarine]

You should be able to track it if you log in to the "my account" section of the website.

They provide you with the UPS tracking number and a link to the UPS website. See what the status is there and then I would call CS.

[Starearedkid]

That is happening to me. My friend went to Wisconsin to visit her fiancee's family and went to the store there and bought me a Kirsten doll for watching her cat for two weeks. She said she got the doll, another outfit and some other things. That was about over two weeks ago-and it still hasn't come. Unfortunately, now she is in France, so I have no way to find out what is going on with the package until she comes back. I have no tracking number or anything.

*grumbles*

I just want her here safe and sound.

-Jordyn

[Evette]

Call CS ASAP, do not email them. Both times are getting lengthy. I would be concerned too. [img]confused.gif[/img] [img]eek.gif[/img] [img]graemlins/hmmm.gif[/img]